If the delivery is by Standard or Express Delivery, your plants will usually be delivered on a lorry in pallet crates up to 1.2m x 1.2m (4ft x 4ft) wide. The courier will leave the plants in the pallet crate and it will not be able to take it away. Please ensure you are able to dispose of the pallet crate before ordering.
Your plants will come by lorry. You must ensure that a rigid lorry can get down the road and can park adjacent to your property. If you have any doubts or questions, please ring 01460 281265.
It is better if someone is available to sign for the delivery. If no-one is available to sign for the plants, please note this when ordering. The courier must be able to unload the pallet (see notes 4 & 5 below) or they may be returned to the depot and there is an additional charge to have them re-delivered. If you have any questions, please ring 01460 281265.
We will do our very best to deliver on your chosen day of delivery between the hours of 9am and 6pm and the vast majority of deliveries are made on the specified date. We use couriers that are tried and tested for reliability, however, the delivery day is an estimate and very occasionally, due to circumstances beyond our control, our couriers are unable to deliver on the date specified. If this occurs, deliveries will usually be made the following day. It is best to arrange for your plants to be delivered a day or two before they are going to be planted, especially if you are employing gardeners, as we can accept no liability for the delay of goods. Express deliveries always get priority over Standard deliveries if there are hold-ups in the courier network. If you would like the courier to ring and book in the delivery, please note this under Special Instructions Section and allow four working days from date of order to time of delivery. The courier will contact you to book in the delivery so please supply a telephone number that you can be reached on during business hours. Alternatively, special delivery notes can be added to the order, e.g. “Please ring 30 mins before arrival” and the courier will do their best to follow them.
If the ground is steep or rough (e.g. soil, gravel or hardcore), please arrange for someone to help the driver unload the plants by hand. Orders delivered by Standard or Express Delivery will be sent in a wooden pallet crate by a Pallet Courier. The courier will drop the wooden crate with a pedestrian pallet truck at the kerb or just into your drive if you have one. The pallet truck needs a smooth flat surface to move on, such as concrete or tarmac. If your ground is steep or rough, please arrange for someone to help the driver unload the plants by hand or they may be returned to the depot.s not
For deliveries to the Scottish Highlands and offshore islands (i.e. Isle of Wight, Isle of Man, Shetland Islands or other Scottish Islands) – please allow at least 4 working days when choosing your delivery date. Unfortunately, following Brexit, we are no longer able to deliver to Northern Ireland and the Republic of Ireland.
You can pay online by VISA or Mastercard or by calling us on 01460 281265 between 9am and 5.30pm (Sundays 10am-4pm) to pay by card over the phone.